To: Technical Support Staff
From: Glen Holderness, Managing Director
Re: Communication skills
Hi, everyone,
Firstly, I’d like to thank you for your excellent work. You are an essential part of the Vesper Insurance Inc.!
However, a few of your colleagues from around the company ------- about the way you interact
1. (A) has complained
(B) complains
(C) have complained
(D) complaining
with other staff. It seems that some of you are impatient when dealing with their problems. I realize it must be hard explaining technical matters to people who lack ------- with computers. However, we
2. (A) proficiency
(B) capacity
(C) intention
(D) opportunity
need to do something about this problem.
Accordingly, I have arranged a ------- training session on communication skills for technical support
3. (A) voluntary
(B) flexible
(C) mandatory
(D) indifferent
staff. The session will be held tomorrow in the conference room at 8 a.m. sharp. I look forward to seeing you all there, no exceptions. I’m sure you’ll find the training very useful.
Thanks,
Glen Holderness
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